Landcom is the NSW Government's land and property development organisation. As a State-Owned Corporation, we work with government, private and not-for-profit partners to deliver housing that's more affordable, diverse and sustainable — creating real benefits for communities across NSW.
Job Description
About the role
We're seeking a Modern Desktop Support Officer to provide day-to-day technical support for end-user compute technologies across Landcom, while also playing a lead role in helping staff get more value from AI, Microsoft 365 and other business systems — including working directly with individuals to find use cases that lift their productivity.
Key responsibilities
Provide end-user compute support — troubleshooting applications, mobile devices, printing and meeting room technology, escalating complex issues as needed
Manage the service desk queue, logging and prioritising requests
Manage onboarding, offboarding and staff movements, ensuring equipment and accounts are set up accurately
Meet with staff one-on-one to identify how they can use AI, Microsoft and other systems to increase productivity
Recommend practical tools and solutions — AI and otherwise — for teams and individuals
Run IT inductions and productivity training sessions, both one-on-one and in groups
Develop and deliver training on end-user technologies, including AI tools, Microsoft 365 and other business systems, to upskill staff across Landcom
Keep the IT intranet and help guides up to date with current, relevant content
Support continuous improvement of IT services
Desired Skills and Experience
About you
Tertiary qualifications in IT or equivalent experience, with relevant Microsoft certifications
Demonstrated experience with Microsoft M365 (Windows, Teams, SharePoint Online, OneDrive)
Demonstrated experience in running IT inductions and productivity training sessions, both one-on-one and in groups
Solid grounding in ITIL helpdesk principles and customer-oriented support
Interest and confidence in AI and other business systems, with the ability to coach individuals 1:1 and run group training
Strong communication skills and the ability to manage competing priorities under pressure
